Shipping policy

Thank you for shopping with Aurora. We work hard to get your order to you as quickly and safely as possible.

Shipping Time

We process and ship orders within 1–2 business days after your purchase is confirmed.

Estimated Delivery Time: 5–10 Business Days

Delivery times may vary slightly depending on your location and local courier services.

Order Processing

• Orders are processed Monday through Friday.

• Orders placed on weekends or public holidays will be processed on the next business day.

• Once your order has been shipped, you'll receive a shipping confirmation email with your tracking information (when available).

Shipping Coverage

We currently ship to eligible locations supported by our delivery partners. Shipping availability is shown during checkout.

Tracking Your Order

As soon as your order ships, we'll send you a tracking number so you can monitor your package's delivery progress.

If you haven't received your tracking details within 3 business days, please contact our support team.

Delays

While most orders arrive within 5–10 business days, unexpected delays caused by weather, customs, holidays, or courier services may occasionally occur. We appreciate your patience if this happens.

Incorrect Shipping Address

Please ensure your shipping address is accurate before placing your order. AURORA is not responsible for delays or lost packages caused by incorrect or incomplete shipping information provided at checkout.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact us within 48 hours of the expected delivery date. We'll work with our shipping partners to resolve the issue as quickly as possible.